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FAQ

What are eyelash extensions?

Eyelash extensions are the application of individual lashes that come in a variety of different lengths, thicknesses and curls to enhance and draw attention to your eyes.

The extensions are applied to your natural lashes, creating a bond, and as the natural lash sheds, a baby lash grows and you come back to see us for a visit for a fill!

What is the process like?

You will have a consultation with one of our staff where we will chat about your desired look.

Together, we will determine what would be best for you, in terms of length, thickness, and curl. We provide a luxury under eye collagen treatment while you lay back and rest. Lash by lash, we will apply your extensions. 

How long do lash extensions last?

With proper at home care, the adhesive will last anywhere from 6-8 weeks. However, you do lose 3-5 natural lashes everyday so after an average of 3 weeks, most clients will want to come in for a “fill” to keep their lashes looking full. There are many factors that could affect the retention of your extensions including improper home care, not cleaning the lash line, oily eyelids, the use of oil based products on or around the eye-line, medications, allergies, thyroid or hormonal issues, lifestyle, seasonal changes, a natural heavy lash shed, and so much more. If you do run into an issue with your retention, please contact us so we can troubleshoot and discuss next steps.

Are lash extensions comfortable?
When lash extensions are applied properly (like when you visit us!), they are completely comfortable and you aren’t able to feel them at all.

How is Define Lash Co. different than other lash salons?
Define Lash Co. uses the highest quality and top performing product available. Our staff are well-trained while continuing education on the most recent trends and cutting edge innovation. 

Do lash extensions fall out?
Eyelash extensions will fall out with the natural growth cycle of each lash. A touch up is recommended every three to four weeks. 

Will my natural lashes be damaged?
A properly trained and certified lash artist knows how to select and apply appropriate eyelash extensions based on your length and strength of your natural lash. Your lash artist’s first priority should be to preserve your natural lash and eye health. Your eyelash extensions should never hurt or cause your natural lash to break off. It is recommended to never pull or tug on your eyelash extensions so as not to damage the natural lash. Your extension will shed with your natural lash cycle. So there is definitely a possibility of eyelash extensions damaging natural lashes if applied improperly, but we take great pride in protecting your natural lash health and will educate you on how you can recognize how the health of your natural lash is doing and we will use our expertise to never put your lash health in harms way with extensions. When extensions are applied to the natural lash with a safe weight and length and our advised aftercare is followed, you should be able to wear eyelash extensions indefinitely with no adverse effects on your natural lashes! 

Can I wear makeup / mascara?
The eyelash extensions and the adhesive are both deep black to give the appearance of mascara and oftentimes eyeliner, so makeup is not really necessary. If you do decide to wear makeup/mascara, avoid oil based and waterproof products as those will break down the adhesive faster. 

How do I clean my eyelash extensions?
It is necessary to clean and brush your lashes/lash line daily to prevent eye irritation, infection, blepharitis or other eye health issues. To do so, use an oil-free makeup remover on your lash line/extensions to fully remove any makeup/debris in the lashes so as to keep your eyes healthy and allow the lashes to perform their primary function of keeping things out of your eyes! We retail an amazing foaming cleanser that is specially formulated for eyelash extension wearers that’s gentle and safe on the natural lash and extension adhesive. 

How are you different if I had a bad experience somewhere else?
At Define Lash Co. we are licensed Estheticians and hold several professional Certifications for eyelash extensions. Our primary focus and specialty is ensuring your natural lash health is protected throughout the duration of wearing eyelash extensions. If at any point your lash artist observes damage being done to your natural lashes or it is assumed that the extensions are too heavy for your natural lash, adjustments in the length and/or weight of your extensions will be made and discussed with you to ensure your natural lash health is protected! If ever you are concerned about the process or your natural lashes, we invite you to ask as many questions as necessary to feel comfortable and confident in your lash artist’s ability.

Preparing for your lash appointment
Arrive with no eye make-up and do not drink caffeinated drinks before your appointment.

Caring for your lashes

Sleep on your back.
Wash your eyelashes with an oil-free cleanser.
Comb them out.
Do not play with them.